Terms & Conditions
Last Updated: 16 September 2026
Welcome to Rasamurni. These Terms & Conditions govern your access to and use of the Rasamurni website and your purchase of products through our online store. By accessing this website, browsing our products, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please do not use this website or place an order through it.
1. About Rasamurni
Rasamurni provides premium coffee products and related information through this website. Our products include instant coffee varieties such as Classic Roast, Hazelnut Velvet, Vanilla Silk, and Cappuccino Royal.
All product information, descriptions, images, prices, offers, and availability displayed on the website are subject to change without prior notice.
2. Eligibility
By using this website or placing an order, you confirm that:
You are legally capable of entering into a binding agreement.
The information provided by you is accurate and complete.
You will use the website only for lawful purposes.
You will not misuse, interfere with, or attempt to gain unauthorised access to any part of the website.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, flavours, and other information displayed on the website are accurate.
However, product images may vary slightly from the actual product due to photography, screen settings, packaging changes, or manufacturing updates.
Product availability may change without notice. We reserve the right to limit quantities or discontinue any product at any time.
4. Pricing
All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.
Prices, discounts, promotional offers, and product availability may be changed at any time without prior notice.
Any applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.
In the event of an obvious pricing or technical error, we reserve the right to cancel or modify the affected order and provide an appropriate refund where payment has already been made.
5. Orders
When you place an order through our website, you are making a request to purchase the selected products.
An order is considered accepted only after successful payment confirmation and/or order confirmation from Rasamurni.
We reserve the right to refuse, cancel, or limit an order where:
The product is unavailable.
Incorrect pricing or product information was displayed.
The information provided by the customer is incomplete or inaccurate.
There is a suspected fraudulent or unauthorised transaction.
Delivery to the provided location is not possible.
Technical or operational issues prevent us from processing the order.
If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method or process.
6. Payment
Payments may be processed through third-party payment service providers.
Rasamurni does not normally store complete payment card, banking, or other sensitive payment credentials on its website. Payment information may be processed directly by the applicable payment gateway in accordance with its own terms and privacy practices.
You agree to provide valid payment and billing information when placing an order.
7. Shipping and Delivery
We aim to process and dispatch orders within a reasonable period after successful order confirmation.
Delivery times may vary depending on the destination, courier availability, weather, public holidays, logistics conditions, and other circumstances beyond our reasonable control.
Any delivery timeline displayed on the website is an estimate and does not constitute a guaranteed delivery date unless expressly stated otherwise.
Customers are responsible for providing a complete and accurate shipping address and contact information.
Rasamurni shall not be responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.
8. International Delivery
Where international delivery is offered, the customer may be responsible for applicable customs duties, import taxes, local charges, or other fees imposed by the destination country.
Such charges are generally outside the control of Rasamurni and may vary depending on the destination and local regulations.
Customers are responsible for ensuring that the ordered products can legally be imported into their destination country.
9. Returns, Replacements and Refunds
Because our products are food and beverage products, returns may be subject to applicable food-safety and hygiene considerations.
Customers should inspect the package upon delivery and contact us as soon as reasonably possible if:
The product received is incorrect.
The product is damaged during delivery.
The product is defective or appears to have been tampered with.
The order is incomplete.
Where a replacement or refund is approved, Rasamurni may request photographs, order details, delivery information, or other reasonable evidence to assess the issue.
Refunds, where applicable, will be processed through the original payment method or another appropriate method.
Products that have been opened, used, or consumed may not be eligible for return or replacement unless the issue concerns product quality, damage, contamination, or another legitimate defect.
10. Promotional Offers
Rasamurni may occasionally provide discounts, bundle offers, free-delivery offers, gifts, or other promotional campaigns.
Promotional offers may have specific eligibility requirements, validity periods, minimum order values, product restrictions, or other conditions.
Offers cannot necessarily be combined unless expressly stated.
Rasamurni reserves the right to modify, suspend, or withdraw promotional offers at any time.
11. Website Content and Intellectual Property
All website content, including but not limited to the Rasamurni name, logo, product images, graphics, text, design, layout, videos, and other materials, is owned by or licensed to Rasamurni unless otherwise stated.
You may access and use the website for personal and lawful purposes.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission.
12. User Information and Accounts
If you create an account, subscribe to communications, or provide information through the website, you are responsible for ensuring that the information provided is accurate.
You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.
Please notify us promptly if you believe your account or credentials have been used without authorisation.
13. Newsletter and Communications
If you subscribe to our newsletter or provide your contact information for communications, you may receive updates relating to Rasamurni, products, offers, promotions, or other relevant information.
You may unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.
14. Third-Party Services and Links
The website may use or link to third-party services, payment providers, social media platforms, delivery providers, analytics services, or other external websites.
Rasamurni is not responsible for the content, availability, security, or privacy practices of third-party websites or services.
Your use of third-party services may be subject to their respective terms and policies.
15. Website Availability
We aim to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
The website may occasionally be unavailable because of maintenance, updates, technical issues, hosting problems, or circumstances beyond our control.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Rasamurni shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of the website or products purchased through it.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
17. Force Majeure
Rasamurni shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond reasonable control, including natural disasters, severe weather, pandemics, government restrictions, strikes, transportation disruptions, internet or infrastructure failures, or other unforeseen events.
18. Changes to These Terms
Rasamurni may update or modify these Terms & Conditions from time to time.
The updated version will be published on this page with the revised “Last Updated” date. Your continued use of the website after changes are published constitutes acceptance of the updated terms.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with these Terms & Conditions or your use of the website shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the matter.
20. Contact Us
If you have questions regarding these Terms & Conditions, an order, a product, shipping, returns, or any other matter relating to Rasamurni, please contact us through the Contact Us section of our website.
Rasamurni
Email: admin@rasamurni.com
Phone: +91-9654658033‬
Business Address: D-342, 2nd Floor, Sec-10, Noida 201301, UP
By using this website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.